A Visitor Oyster card is a smart card. It’s a quick and easy way to pay for your journeys on bus, Tube, tram, DLR, London Overground, River Bus and most National Rail services in London. It’s a cheaper way to travel than buying a paper single ticket or Day Travelcard when in London.  

The Visitor Oyster Card offers daily capping at £7.00. This means you can travel as much as you like in a single day and the amount you pay for your travel is limited (or capped).  

Purchasing with WeKnow means you can pick up your card from our welcome desks in all arrivals terminals at the airport, saving you time when you arrive and meaning you’re ready to travel straight away. 

Credit Allowances 

When you buy a Visitor Oyster card, you pay a one-off non-refundable fee of £5 and the card comes pre-loaded with £15 credit. Credit put on the card never expires and can be used for a return visit to London or passed on to friends and family. If you run out of credit, it’s easy to top up at Underground, DLR, London Overground, TFL Rail, most National Rail stations and over 4,000 local shops in London called Oyster Ticket Stops. 

If you do not use all the credit on your card, a refund for any remaining credit of up to £10.00 can be obtained from any Tube station ticket machine, however the card will be cancelled and you won’t be able to use it again for future travel.

Card Eligibility 

Anyone over the age of 11 will need their own individual Visitor Oyster card. Adults cannot travel together on a single card. Children up to 10 years can travel free at any time as long as they travel with an adult who has a valid ticket or travel card. 

Please note this product cannot be delivered and is only available for our free Click & Collect service from our welcome desks located within every arrivals terminal at Heathrow Airport.

When checking out, please make sure you select the correct terminal you will be arriving in. We will have your order ready at our welcome desk for when you arrive, all you need to do is bring your booking confirmation containing your reference number with you. It is always a good idea to screenshot your booking confirmation and reference number before you fly, just in case you encounter difficulties connecting to the internet when you land. 

Find out more information and FAQs about our Click & Collect service here. 
 

Booking Confirmation 

You will receive an email confirmation of your booking with details of your order shortly after you check out. In the event that you do not receive an email from us, please check your Spam folder before notifying us by email quoting your full name and post/zip code so we can locate your order and resend your confirmation.  

E: customer.services@weknowgroup.com 

Amendments 

You can make amendments to your order up to 24 hours before your order is due for collection. In some circumstances you may need to cancel your order and place a new order. Please email or call us and a member of our team will gladly assist you.  

T: 44 (0) 800 310 0442 

E: customer.services@weknowgroup.com 

Cancellations & Refunds 

You can cancel your order at any time before the Visitor Oyster Card has been activated, and you will receive a full refund. Once the Visitor Oyster Card has been activated we cannot cancel or refund your order. If you do not use all the credit on your card, a refund for any remaining credit of up to £10.00 can be obtained from any Tube station ticket machine, however the card will be cancelled and you won’t be able to use it again for future travel.

To cancel your order please email or call us and a member of our team will gladly assist you. 

T: 44 (0) 800 310 0442 

E: customer.services@weknowgroup.com