Book with complete confidence knowing that WeKnow holds the unique position of being Heathrow’s onsite and licensed transfer provider.  We work on a fixed rate guarantee, meaning the quote you receive here will never change. Unexpected traffic, road closures or diversions - these are our problems, not yours.  

WeKnow are certified members of the Licensed Private Hire Vehicle Association and licensed by Transport for London. All our drivers are selectively handpicked professionals, who undergo enhanced DBS and medical checks - because your safety is of paramount importance to us.  

Like you, we love travelling and exploring new cities and want to help visitors get around in the cleanest, greenest ways possible. To achieve this we operate the largest fleet of luxury, fully electric vehicles available at Heathrow. 

Enhance your journey with our premium meet-and-greet service. Your personal driver will be waiting in the arrivals area, holding a name board for a smooth transition. Enjoy a 30-minute grace period for driver waiting time and parking charges from your confirmed pickup time.

Our real-time flight tracking ensures your airport transfer adapts automatically to any schedule changes. For non-flight delays, contact us via webchat, email, or phone (+448003100442) before your scheduled time, and we'll adjust your transfer accordingly.

For Grace Period details, please see our Booking Conditions.

For our standard pickup service without a meet and greet, please contact us upon arrival. At Heathrow, you can check in at the WeKnow Travel Services & Information Desk in Arrivals. For pickups at other airports, please use the contact details below. Your driver will typically arrive within 15-20 minutes after you reach out.

Contact:

• Phone (24/7): +448003100442
• Email (9am-5pm, Mon-Fri): customer.services@weknowgroup.com

We will notify you when your driver is en route and provide you with a live tracking link. Please be ready outside your pickup location when they arrive. Your booking includes a 10-minute waiting period, after which a £0.50 per minute charge applies, payable directly to the driver before departure.

We are committed to providing excellent service.
Please note the following booking conditions:

• Availability: While we prioritize fully electric vehicles, we may use standard vehicles if necessary. Any price difference will be refunded.
• Capacity: For your comfort, specific passenger and luggage limits apply. Please use our vehicle capacity filters when booking. We welcome one hand luggage per person in all vehicles.
• Meet & Greet: A 30-minute grace period is included. If you're delayed beyond this, we can rebook your transfer for a £15 fee. Additional waiting time is available at £0.50 per minute.
• Updates: We will keep you informed via email and SMS, providing driver details and a live tracking link.
• Partners: During busy periods, we may collaborate with trusted partners. Rest assured, we will notify you if this affects your booking.
• Accessibility: We are working on offering wheelchair-accessible vehicles in the future.
  
  

For any questions, please contact our Control Team at +44 (0) 800 310 0442.

We prioritize your child's safety during your Heathrow transfer. Please note:

• You're welcome to provide and fit your own child seat.
• Our drivers cannot provide or fit child seats due to TfL regulations.
• UK law exempts Private Hire Vehicles from mandatory child car seat use.
  
  

Age-specific guidelines:

• Children aged 0-3: May sit on an adult's lap in rear seats. No child car seat or seat belt required. May be excluded from the total passenger count.
• Children aged 4-13: Must use a seat belt in rear seats. No child car seat required under UK law.
• Children aged 14+ or over 135cm in height: May sit in front or rear seats and must wear a seat belt.
  
  

Our drivers are responsible for ensuring:

• Children aged 4-13 (up to 135cm) use seat belts in rear seats.
• Children aged 14+ (over 135cm) use seat belts in any seat.
  
  

For any questions about child safety during your Heathrow airport transfer, please contact our team.

We understand plans can change, so we offer flexibility with your Heathrow transfer booking. You're welcome to amend your reservation up to 4 hours before your scheduled pickup at no extra cost. While we'll do our best to accommodate last-minute changes, we can't guarantee alterations within this 4-hour window.

For cancellations made at least 4 hours before your scheduled pickup, we offer a full refund. However, cancellations closer to the departure time may incur a fee. This fee varies based on several factors:

• Minimum fee: £15.00
• Maximum fee: Full booking charge
• Factors affecting the fee:
  • Selected service
  • Pickup location
  • Vehicle availability
    
    

If you need to modify or cancel your Heathrow Airport Transfer, please contact our customer service team at customer.services@weknowgroup.com or via webchat on our website.

• How much does a taxi from Heathrow to Central London cost?
  Our Heathrow to Central London transfers typically range from £50-£60. We offer fixed rates with no hidden fees, ensuring transparency in pricing.
  
  
• What are the Heathrow airport transfer prices?
  Prices depend on the specific service, distance, and terminal. We aim to offer the best value for Heathrow taxi services.
  
  
• Which terminals does your Heathrow airport transfer service cover?
  We cover all terminals, including Terminal 5, Terminal 3, Terminal 2, and Terminal 4.
  
  
• How can I find the cheapest taxi to Heathrow near me?
  We offer competitive pricing for all Heathrow transfers. Check our rates for cost-effective service.
  
  
• What types of vehicles are available for car transfers?
  We offer private cars for individuals and larger vehicles for groups, depending on your needs.